GENERAL​

How do I book your equipment?

First thing to do is to contact us via our 'contact us' page, and let us know what items you are interested in hiring, for when, and what location. We will then provide you with a quote including any delivery/collection charges. If you are happy to progress, we will ask for a deposit, and for you to complete a form which provides all the details we need. Don't worry, it only takes 2 minutes to do.  1 month prior to hire, we will ask for the full remaining payment. We will  touch base with the venue, and provide any insurance or PAT certificates if required.  We will discuss delivery and collection times with them, and then come the day, we will attend at the agreed set up time, and set up the equipment. If the event is not until later on in the day, and we set up early, we will often leave the power turned switched off. All the equipment can easily be powered on by using the power socket on the wall.  At the end of your event, we will attend at the agreed collection time, and remove our equipment. 

 

How much deposit do I need to pay?

We ask for a 25% deposit to secure the date, and full remaining balance is due 1 month prior to hire. 

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What are our bank details?

Our bank details are:

LightingUpTheLove

Sort code 04-00-03

Account number 65535960

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How long is the hire period for?

​Each hire period is a maximum of 16 hours but we are flexible.  In general we will set up on the morning of your event, and then either collect that same night after your event has finished, or first thing in the morning. Sometimes due to venue restrictions, we may be asked to collect our equipment that same night, and this may come at an additional fee. If a longer hire period is required, then this can be arranged with us. ​

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Are you PAT tested and insured?

Yes. Our products are put through Portable Applicance Testing every year, and we have public liability insurance to the sum of £5m through Sharrocks Insurance. We regularly provide a copy of our insurance certificates and PAT certificates to venues. 

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LETTER & NUMBERS

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How big are your letters & numbers?

Our letters and numbers range in width, dependant on the character (for example, an M would be wider than an I), however as a rough guide, you can expect each character to be 60-80cm in width (2-2.5ft-ish), and they're all the same height at 125cm (4ft-ish)

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Are the letters and numbers safe?

Our lights are low voltage LED lights, and are perfectly safe. The letters and numbers have backs attached to them to hide the internal wires, and in most cases we attach stands to the bottom of the characters to prevent any accidental falls. As per our terms and conditions, we recommend that children are supervised near the letters or numbers, that no one climbs or sits on the letters, and  and that no drinks are left on top of or near them. 

 

How many plugs do I need?

Generally, our lights operate from one plug, however on occasions that the colour changing light bulbs are used, then these need separate power supplies for each letter or number. We can provide extension leads to accommodate this

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Is the sequin backdrop included?

The sequin backdrop is a separate hire, and does not come with the light up letters and numbers as standard. ​

 

 

 

BRITISH PHONEBOX VIDEOBOOTH

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How big in the phonebox?

The phonebox is about the same size as the real thing, and stands at approx 8ft tall. The width and depth of the phonebox is 90cm. It is your responsibility to make sure your venue can accommodate this height. Due to its size, the phonebox is a 2 person installation, and the price therefore reflects that.  ​

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How does it work?

Before your event, we will contact you to ask you to record a greeting message for the phone. If you're not able to do this, this can be done manually on the day of the event.  The greeting is recorded onto the phones memory, and after that point, each time the phone is picked up, the greeting will be played, and your guests can leave a message, which will also be recorded. A HD video recorder will continually record both motion and audio whilst the phone box is set up. At the conclusion of the event, our team will arrive and collect the phonebox. Our image processing team will then put each HD recording onto a USB drive and send it to you via the post within 2 weeks of the hire. This will mean you can replay and replay the recordings as much as you wish. 

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How many plugs does it need?

The Phonebox requires 1 electrical socket. 

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Does the decoration come with it?

Yes, we will provide the phonebox with garlands, and lanterns as per the image. If you require more bespoke decoration, then please contact us to discuss. 

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SWEET CART

How big in the sweet cart?

Our sweet cart is one of the biggest on the hire market, and due to its size, it can be used for wedding cakes, drinks, memories, or whatever else you wish to put on it. The dimensions are​ approx 1.5m in length, 2m tall, and 1m width. 

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Does it come with sweets/candy?

Our sweet cart is 'dry hire' only. This means that we do not provide any sweets, and this is your responsibility to do. What we will provide is a variety of plastic or glass jars, as well as scoops, tongues, and small paper bags, as well as the decoration. 

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POSTBOX

Is it lockable?

Yes, this postbox can be locked by the key, and we will leave the key with the postbox when we drop it off. It is your responsibility to make sure the postbox is empty prior to collection, and the key is returned to the key hole.

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Can we change the wording on the front

Yes! Our design team will change the whole of the front display to suit your needs. Generally we will include the date and time of the wedding, the names of the couple, and a thank you message, but more or less can be added to suit your requirements. We will even leave the finished copy with you, after your hire. 

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